Return & Refund Policy for KEEN Footwear
Return Eligibility and Timeframe
At KEEN Footwear, we offer a clear return process to ensure your satisfaction. Eligible products can be returned within 30 days from the date of delivery. Requests made after this window may not be accepted, except as required by applicable consumer protection laws.
Product Condition Requirements
To qualify for a return, products must meet the following conditions:
- Be unused and in their original condition.
- Include original packaging, where applicable.
- Contain all original accessories and components.
- Show no damage caused by improper use.
- Be accompanied by valid proof of purchase.
Please note some items may have special return restrictions where allowed by law.
How to Submit a Return Request
- Confirm your purchase is eligible for return by reviewing the above requirements.
- Locate your KEEN Footwear order number.
- Identify the specific product you wish to return.
- Provide a clear reason for your return request.
- Contact our customer support team at missmerkina@ardsp.shop for detailed return instructions.
- Follow the provided return procedure carefully. Do not send returns to unconfirmed addresses.
Handling Incorrect or Defective Products
If your order arrives damaged, defective, incomplete, or differs from what you purchased, notify us promptly via the contact information above. We may ask for photos or additional details to verify the issue.
Depending on the situation and legal requirements, KEEN Footwear will either facilitate a replacement, issue a refund, or provide another suitable remedy.
Return Review and Refund Process
Upon receipt, returned items will be inspected to ensure compliance with our return criteria. We will notify you of the refund or exchange decision once the review is complete. Additional information may be requested if necessary.
Approved refunds are issued to the original payment method used during purchase. The time for funds to appear in your account depends on your payment provider or financial institution and typically takes 5-10 business days.
Return Shipping Costs
For returns due to a change of mind, customers are generally responsible for return shipping fees where permitted by law.
If the return is due to an error on our part—such as damaged or incorrect items—KEEN Footwear will evaluate the circumstances and arrange for an appropriate solution, including covering return shipping where applicable.
Exchanges
Exchanges depend on available inventory. Should the preferred replacement be out of stock, we will work with you to offer alternative options or process an eligible refund.
Order Cancellation
If you need to cancel an order, please contact KEEN Footwear customer support within 24 hours of placing your order.
Orders that have already been processed for shipment cannot be canceled but may be returned following the standard return policy once received.
Non-Returnable Items
Certain products, including personalized or hygiene-related items, may not be eligible for returns due to health and safety regulations or customization, where permitted by law.
At KEEN Footwear, we aim to make your shopping experience smooth and satisfactory. For any questions or assistance, please reach out to our support team at missmerkina@ardsp.shop.